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ITSM, ITIL, ISO20000 ¼¼¹Ì³ª ÀÚ·á / 1. Service Management 2. ITSM Intro 3. ITIL (IT Infrastructure Library) 4. ITSM (IT Service Management) 5. Global Standards (ISO/IEC20000) / 1. Service Management ¼ºñ½º °ü¸®(Service Management)´Â IT ¼ºñ½º Á¦°ø°ú °ü·ÃµÈ ¸ðµç È°µ¿°ú ÇÁ·Î¼¼½º¸¦ Æ÷ÇÔÇÏ´Â °³³äÀÌ´Ù. ¼ºñ½º °ü¸®´Â °í°´ÀÇ ¿ä±¸¸¦ ÀÌÇØÇÏ°í, À̸¦ ÃæÁ·½ÃÅ°±â ¡¦ |
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