|
3rd-Party Call �젣�뼱諛⑹떇��� �쟾�솕援먰솚湲곕�� 而댄벂�꽣 �떆�뒪�뀥�뿉 CTI 留곹겕濡� �뿰寃고븯�뒗 諛⑸쾿�씠�떎. CTI 留곹겕瑜� �넻�빐�꽌 �샇 �씠踰ㅽ듃��� 愿��젴�젙蹂닿�� �쟾�떖�맂�떎. �씠�윭�븳 諛⑸쾿��� CTI Server瑜� 湲곕컲�쑝濡� �븯�뒗 寃껋쑝濡쒖꽌 �듅�엳 CTI 留곹겕瑜� �넻�빐�꽌 紐⑤뱺 �쟾�솕�젣�뼱�젙蹂닿�� �쟾�떖�릺湲� �븣臾몄뿉 鍮꾧탳�쟻 ����슜�웾�쓽 肄쒖꽱�꽣 �벑 洹몃９�궗�슜�옄瑜� �쐞�븳 �꽌鍮꾩뒪 �젣怨듭뿉 �쟻�빀�븯�떎. 1980�뀈��� 留먮���꽣 紐뉖챺 �쉶�궗�뱾�씠 CTI 留곹겕瑜� �젣怨듯뻽�쑝�굹 蹂꾨줈 �궗�슜�릺吏� �븡�떎媛� 理쒓렐�뿉 留곹겕�떦 媛�寃⑹쓽 �븯�씫, �젙蹂댄넻�떊 湲곗닠�쓽 諛쒕떖濡� 媛곴킅�쓣 諛쏄퀬 �엳�떎. CTI 留곹겕 �젣�뭹�뿉�뒗 IBM�쓽 Call Path, Lucent�쓽 PassageWay, Nortel�쓽 Meridian Link, Siemens�쓽 CallBridge, Dia-logic�쓽 CT-Connect �벑�씠 �엳�떎.
3) CTI �쓳�슜遺꾩빞
(1) �젙蹂� 寃��깋怨� 泥섎━
�몺 Audiotex
Audiotex �뒗 �넚�솕�옄(�쟾�솕瑜� 嫄댁궗�엺)�뿉寃� 誘몃━ �끃�쓬�맂 �젙蹂대�� �젣怨듯빐 以��떎. �넚�솕�옄�뒗 �븯�굹�쓽 硫붿떆吏�瑜� 泥�痍⑦븯怨� �삉 踰꾪듉�떇 �쟾�솕�쓽 �닽�옄瑜� �닃�윭 �떎瑜� 硫붿떆吏��뱾�쓣 �꽑�깮�븷 �닔 �엳�떎. 二쇰줈 �쓬�꽦�젙蹂댁꽌鍮꾩뒪( 700�꽌鍮꾩뒪 )媛� Audiotex �쓽 �쓳�슜�뿉 �냽�븳�떎.
�몼 Fax-on-Demand (FOD)
�쁽�옱 Fax �뒗 �궗�뾽�긽 �뾾�뼱�꽌�뒗 �븞�맆 �넻�떊�닔�떒�씠�떎. Fax on Demand �꽌鍮꾩뒪�뒗 �듅�젙 �젙蹂대�� �슂援ы븳 怨좉컼�쓽 �뼱�뼡 �뙥�뒪 癒몄떊�뿉寃뚮씪�룄 利됯컖�쟻�쑝濡� �쟾�넚�빐二쇰뒗 湲곕뒫�쓣 �젣怨듯븳�떎. �삁瑜� �뱾�뼱 怨좉컼�씠 �쟾�솕瑜� 嫄몄뼱 �뼱�뼡 �젙蹂닿�� Fax濡� �젣怨듬맆 �닔 �엳�뒗媛� �븯�뒗 �븞�궡硫붾돱瑜� �뱽怨� �꽑�깮�븯硫� 洹� 臾몄꽌�젙蹂대�� Fax濡� 諛쏆븘蹂� �닔 �엳�뒗 �떆�뒪�뀥�씠�떎. Interactive�븳 �쓬�꽦/�뙥�뒪 �떆�뒪�뀥��� ��� 怨좉컼 �꽌鍮꾩뒪瑜� �젣怨듯븷 �닔 �엳�뒗 �쁺�뾽 痢〓㈃�쓽 �뿭�웾�쓣 �뼢�긽 �떆耳쒖���떎. �삉�븳 �뙥�뒪瑜� �넻�븳 二쇰Ц�씠 媛��뒫�븿�쑝濡� �뙋留ㅼ궗�썝怨� �긽�떞�븯�뒗 寃껋쓣 湲고뵾�븯�뒗 怨좉컼�뱾�뿉寃� �렪�쓽瑜� �젣怨듯븷 �닔 �엳�떎.
�몾 Interactive Voice Response (IVR)
Interactive Voice Response �떆�뒪�뀥��� �쟾�솕瑜� 嫄닳��(�깮�왂)
|
��� 臾댁뾿�씤媛�_hwp_01_.gif "CTI (Computer Telephony Integration)��� 臾댁뾿�씤媛� (1 페이지)")
��� 臾댁뾿�씤媛�_hwp_02_.gif "CTI (Computer Telephony Integration)��� 臾댁뾿�씤媛� (2 페이지)")
��� 臾댁뾿�씤媛�_hwp_03_.gif "CTI (Computer Telephony Integration)��� 臾댁뾿�씤媛� (3 페이지)")
��� 臾댁뾿�씤媛�_hwp_04_.gif "CTI (Computer Telephony Integration)��� 臾댁뾿�씤媛� (4 페이지)")
��� 臾댁뾿�씤媛�_hwp_05_.gif "CTI (Computer Telephony Integration)��� 臾댁뾿�씤媛� (5 페이지)")
��� 臾댁뾿�씤媛�_hwp_06_.gif "CTI (Computer Telephony Integration)��� 臾댁뾿�씤媛� (6 페이지)")
��� 臾댁뾿�씤媛�_hwp_01.gif "CTI (Computer Telephony Integration)��� 臾댁뾿�씤媛� (1 페이지)")
��� 臾댁뾿�씤媛�_hwp_02.gif "CTI (Computer Telephony Integration)��� 臾댁뾿�씤媛� (2 페이지)")
��� 臾댁뾿�씤媛�_hwp_03.gif "CTI (Computer Telephony Integration)��� 臾댁뾿�씤媛� (3 페이지)")
��� 臾댁뾿�씤媛�_hwp_04.gif "CTI (Computer Telephony Integration)��� 臾댁뾿�씤媛� (4 페이지)")
��� 臾댁뾿�씤媛�_hwp_05.gif "CTI (Computer Telephony Integration)��� 臾댁뾿�씤媛� (5 페이지)")
��� 臾댁뾿�씤媛�_hwp_06.gif "CTI (Computer Telephony Integration)��� 臾댁뾿�씤媛� (6 페이지)")
인 쇄
바로가기
CTI (Computer Telephony Integration)��� 臾댁뾿�씤媛�.hwp
[Size :
571 Kbyte
]
장바구니
