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Organizational Behavior
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1
TAKEAWAYS
2
DISCUSSION QUESTIONS
3
CASE ST.
JUDE CHILDREN’S HOSPITAL
4
EXERCISE
PERFORMANCE OF A SERVER
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TAKEAWAYS
1
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TAKEAWAYS
2.1
Job performance is the set of employee behaviors that contribute to organizational goal accomplishment.
Job performance has three dimensions : task performance, citizenship behavior, and counterproductive behavior.
Job
Performance
(직무행동)
Task
Performance
(업무수행)
Citizenship
Behavior
(시민행동)
Counterproductive
Behavior (역행동)
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TAKEAWAYS
2.2
Task performance includes employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces. Organizations gather information about relevant task behaviors using job analysis.
Task
Performance
(업무수행)
Adaptive
(적응성 업무수행)
Routine
(일상적 업무수행)
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TAKEAWAYS
2.3
Citizenship …(생략)
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S
2.5
A number of trends have affected job performance in today`s organizations, including the rise of knowledge work and the increase in service jobs.
2.6
The MBO, bars, and 360 degree feedback practices are three ways that organizations can use job performance information to manage employee performance.
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DISCUSSION
QUESTIONS
2
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DISCUSSION QUESTIONS
2.1
Describe the job that you currently hold or hope to hold after graduation. Now look up that job in ONET database. Does the profile of the job fit your expectations Are any task behaviors missing from ONET’s profile
성연, 지영 : 은행원(Tellers)
현정 : 공무원(Public Relations Managers)
효영 : 마케터(Marketing managers)
검색해 본 결과
하는 일, 장래성 등 광범위한 정보를
얻을 수 있었다.
(Tasks, Tools & Technology, Knowledge, Skills, Abilities, Work Activities, Work Context, Job Zone, Education, Interests, Work style, Work Values, Related Occupations, Wage & Employment 등)
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DISCUSSION QUESTIONS
2.2
Describe a job in
Organizational Behavior.pptx
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