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ALL IS WELL
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Contents
NC soft and Evaluation
Problems & Solutions overview
Interview with Prof. Jae-whan, Lee
Our Solution
Feedback interview
Conclusion
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NC soft & evaluation
NC SOFT is the most famous company
in game industry
evaluation
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Problems & Soultions
PROBLEMS
SOLUTIONS
1
KPI based on only
financial part
BSC including various factors
2
KPI which is
Shortsighted evaluation factor
Using extended KPI
like warranty in hardware
3
When project is ruined,
Effort is not evaluated
appropriately.
Accumulate points
based on contribution
Ex) NPLUTO
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Interview
What is characteristics of
software industry?
Product development process
in software industry
Is it pos…(생략)
1 million
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ne
Concept of Business
K P I
(주요측정지표)
C S F
(핵심성공요인)
K V D
(핵심가치창출동인)
HOW to work SMART KPI
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- 10 -
Process
Customer
Learning
Finance
평균 불만처리 소요기간
고객서비스 불만건수
Membership 가입자수
Market share
고객만족도지수(CSI)
CSI
교육프로그램 이수율
ROE
ROIC
1day
120/month
1 million
46%
95/100
88%
60%
15%
30 %
관점
CSF
KPI
Target
One ?Key customer
helper
Service capacity Building
Secure New customers
Sales increase
Product of choice
position
Profitability increase
Needs-based
R&D
CRM process
Example of BSC
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Solution 2
KPI Extension
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KPI Extension
Is it really correct evaluation?
Reasonable KPI?
NO
Sometimes
It couldn’t reflect
the performance exactly
Customer
Satisfaction
Market
reaction
What should be considered?
Company should extend KPI until after launching and consider qualitative factors like s
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